I've joined but not received my PIN
Members don't receive PIN codes, these are for guest passes only. As a member you'll need to make your first visit during reception hours to collect a members FOB. Reception hours are 8am - 11am and 4pm - 8pm weekdays, 9am - 12pm Saturdays. These hours may differ during bank holidays, please see the footer of the website for more information.
I've lost my FOB / require a replacement
A new FOB can be purchased from reception which will cost £3. Reception hours are 8am - 11am and 4pm - 8pm weekdays, 9am - 12pm Saturdays. These hours may differ during bank holidays, please see the footer of the website for more information.
I've forgotten my FOB, how do i get in the gym?
If arriving during reception hours a member of the team can provide you access. If arriving outside of reception hours you can contact our remote reception using the intercom. Our remote reception hours are; 4am - 11pm Monday - Thursday, 4am - 10pm Friday, 6am - 10pm weekends. If arriving outside of these hours then you won't be able to access the gym.
I'd like to change my direct debit date / details
To amend your DD date or details please contact Ashbourne using our membership support options
How do i cancel my membership?
To cancel please refer to our cancellations page
i'd like to switch my membership to another location / multi
To switch your membership to another location or multi membership please email [email protected] and include whether you'd like this amended to a monthly rolling or 12 month contract
What are the membership prices?
We have a wide range of memberships available, please see the membership options in the main menu of this website for the full listing
Are you running any offers?
Any offers will be found on the membership options page of this website or promoted via our social media. If there isn't any listed then there aren't any offers running at this time
What is the minimum age?
Our minimum age is 16, this is due to insurance
Do you run any classes?
No, we don't run any classes at either gym.
i believe i have left / lost some belongings at the gym, would you have a lost property?
We do have a lost property. To check if we have had anything handed in please contact the gym by calling 01702 543333 (Southend) 01702 844818 (Hockley) during reception hours. Reception hours are 8am - 11am and 4pm - 8pm weekdays, 9am - 12pm Saturdays. These hours may differ during bank holidays, please see the footer of the website for more information.
Do you have any jobs at the moment?
Any available positions will be advertised on our careers page. If not listed then we don't currently have any openings.
Do I need to buy a day pass in advance or can I turn up and pay?
You can do either. You can turn up and pay as a walk in during reception hours which are 8am - 11am and 4pm - 8pm weekdays, 9am - 12pm Saturdays. These hours may differ during bank holidays, please see the footer of the website for more information. Should you wish to attend at any other time you can purchase a pass online to receive a code that you enter into the keypad on arrival. For more information please visit the day pass page of our website.
My Question hasn't been answered?
If your question hasn't been answered please contact the gym either by emailing [email protected] or by calling 01702 543333 (Southend) 01702 844818 (Hockley) during reception hours. Reception hours are 8am - 11am and 4pm - 8pm weekdays, 9am - 12pm Saturdays. These hours may differ during bank holidays, please see the footer of the website for more information.
